Shipping Information

SECTION 3 - Shipping  

We will cover your return shipping costs if your product is faulty & you are asked to return it, if you change your mind during the 14 days &  you want a refund & we ask you to return it, then we will also cover that cost of shipping. Anything out of the scope of the refund policy, listed above, in accordance with Australian Consumer Law, is at our discretion (anything past 14 days & not due to a faulty product).  

ENDING NOTES & RECAP  

If you have any further questions, please do not hesitate to read this page again for extra clarity & to then contact us via the Contact page :)  

Remember, contacting us via social media may not be the best way to get a prompt response. We do our best to respond to everyone within 24-48 hours (business hours / Mon - Fri) via email & sometimes, messages can get lost in social media. So make sure to contact us on our website, via the contact form.  

Lastly, we seek to resolve all matters civilly & in a good way. If you are genuinely unhappy about something (order, product etc), please contact us to resolve things.  

To learn more about our postage times, please visit our "Shipping Information" page, listed on the header & footer of our website. We look forward to doing business with you. Thank you - all of our products are shipped directly to you from local Australian warehouses.